65% of a typical company’s revenue comes from existing customers; repeat customers spend 67% more than first-time buyers. Gartner / Bain & Company
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Reconnect

Customer win-back

Find customers who quietly stopped buying, group them by likely reason, and prepare the right win-back message for each group.

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Why this exists

The business problem comes first.

65% of a typical company’s revenue comes from existing customers, according to Gartner, and repeat customers spend more than first-time buyers. The point is not to install software because AI is fashionable. The point is to find whether this specific leak exists in your business and whether fixing it is worth the effort.

What Reconnect does

Find customers who quietly stopped buying, group them by likely reason, and prepare the right win-back message for each group.

Built for

Businesses with repeat customers such as practices, auto shops, home services, salons, and subscription businesses.

Works with

Fits the tools you already use.

QuickBooks logoQuickBooks
GoHighLevel logoGoHighLevel
Email logoEmail
CRM logoCRM

Where API access or an approved data path exists, the workflow is connected to the systems you already use.

How it works

A controlled workflow, not a black box.

Step 1

Read customer history from your CRM or accounting data

Read customer history from your CRM or accounting data.

Step 2

Identify customers who have gone quiet, usually across a 6–24 month window

Identify customers who have gone quiet, usually across a 6–24 month window.

Step 3

Group customers by likely reason or buying pattern

Group customers by likely reason or buying pattern.

Step 4

Draft different win-back messages for your approval

Draft different win-back messages for your approval.

Human approval

AI does the repetitive work. You keep the decision.

The default pattern is simple: read, compare, organize, and draft. Customer-facing output comes to your team first. Nothing should become autonomous just because the technology can do it.

Ownership principle

Your accounts. Your data. Your API keys.

We build around the client’s infrastructure wherever practical, then maintain the workflow without making the business dependent on a hidden DBZ-owned platform.

Questions owners ask

Reconnect FAQ

By default, 6 to 24 months. The window can be changed based on how often customers normally buy from you.

Bain research cited in the source content says a five-point retention improvement can lift profit 25–95%, while selling to an existing customer is materially more likely than selling to a brand-new prospect.
Related problem

Explore the other fixes in this area.

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ProspectIQ

Daily prospect discovery

Every morning, a researched list of businesses worth reaching out to, with a first message already drafted in your voice.

5–25× · Harvard Business Review
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ReviewLoop icon

ReviewLoop

Review requests and replies

Ask happy customers for reviews at the right moment, monitor new reviews, and prepare a thoughtful response to each one.

5–9% · review research
Explore ReviewLoop →

Do not choose Reconnect just because it sounds useful.

Start with discovery. We will help you determine whether this is actually the problem worth fixing first.

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Book a Free Audit Call